The Support Email is the primary contact address for all support-related enquiries.
This email is shown anywhere support is referenced across the platform.
It appears within the application UI and in system emails.
Users will use this address to contact you if they need help or have questions.
Choose an email address that is actively monitored by your team.
Example:
support@logoipsum.com
White-label platforms operate on a partner-led support model.
Your users will not see or have access to Swft Connect’s support chat icon or knowledge base.
All first-level support must be handled by you as the white-label partner.
If a user reports a bug or technical issue, gather the details and report it to Swft Connect on their behalf.
Best channel: Use the chat widget available when you are logged into Swft Connect.
This chat is only visible to white-label partners, not their users.
SLA: Same business day response during UK hours (10am–6pm BST, Monday–Friday).
Messages outside these hours may take longer, but are monitored.
We recommend using jam.dev to collect clear bug reports from users.
Create a recording link in jam.dev.
Send the link to the user experiencing the issue.
Forward the recording to Swft Connect for faster investigation and resolution.
Additional support options are in development:
Knowledge base embedding
Embed your own help centre or documentation directly into the platform.
Live chat integrations
Connect tools like Intercom, Zendesk, or Crisp so users can contact you via live chat.
These features will allow you to provide a more complete, self-branded support experience.
