---
title: "How To Manage Individual Users"
description: "This guide explains how to manage individual users on your white-label platform."
url: https://help.swftconnect.com/en/articles/8609690-how-to-manage-individual-users
collection: "White Label Admin"
updated: 2026-10-26
language: en
---

# How To Manage Individual Users

This guide explains how to manage individual users on your white-label platform.

Individual users are designed for solopreneurs or single-person businesses who do not require company-level user management.

## Users overview

The platform supports two user types:

-   **Individual users**  
    Designed for solopreneurs or single users who manage only their own profile.
    
-   **Companies**  
    Designed for teams (typically 5+ users) with admins and multiple users under one company account.
    

* * *

## Ways to add individual users

There are two ways individual users can be added to your platform.

### 1\. Add users from the admin dashboard

You can manually create individual users from the **Users** tab in your white-label admin dashboard.

Steps:

1.  Go to **Users**
    
2.  Click **Add user**
    
3.  Enter the user’s **name** and **email**
    
4.  Choose whether to enable **Send welcome email**
    
5.  Click **Create user**
    

![](https://staticfiles.gleap.io/gattachments/Voio3SuJwQsaKUQkGx7Hp6tZoyCq9RaeGbCCri7kGjTrTh3Nsl6xiD5IbnzAFpe54VZYVUzHi7e.png)

**Welcome email toggle**

-   **Enabled:**  
    The user will receive a welcome email and can immediately set their password and access their profile.
    
-   **Disabled:**  
    The user will not receive any emails from the platform. This is useful if you want to:
    
    -   Set up the profile on their behalf
        
    -   Configure branding or content first
        
    -   Send access details later once everything is ready
        

* * *

### 2\. User self-signup

Users can also create their own account via your **sign-up page**.

-   When a user signs up, they are automatically created as an **individual user**
    
-   The user receives full access to the platform immediately
    
-   This counts toward your total allocated user limit
    

* * *

## Accessing and managing a user’s account

As a white-label admin, you can access any individual user’s account directly.

Steps:

1.  Go to **Users**
    
2.  Find the user in the table
    
3.  Click **Access**
    

![](https://staticfiles.gleap.io/gattachments/O1DYTtTfkduzO6NI2wDan7xSYfLKgjmhDLmU7AHtzc3VEEvSPuHb9lWbx2kYmvESYno0geAdcwq.png)

You will be logged in as that user and can edit their profile, adjust settings and configure domains or branding.

### Returning to the admin dashboard

To return to your admin dashboard, click **Back to dashboard** in the top-left corner

![](https://staticfiles.gleap.io/gattachments/OVpjxdCaVRDlBAGhLKA38Gu2QdC1tw1Ln0GR3PJAkEtIowADBnhrXHaZEQMgr1f98IAfOQjzQ6y.png)

> **Warning:** It is important to click **Back to dashboard**. Refreshing the page or navigating manually may result in an error due to session handling.

* * *

## What individual users get access to

When an individual user logs in, they effectively receive the equivalent of a **Swft Pro - level experience**.

They can:

-   Fully customise their profile
    
-   Set their own custom domain
    
-   Configure digital wallet branding
    
-   Access all available features
    

All users will see your white-label branding, including:

-   Your app domain
    
-   Your favicon
    
-   Your platform name and branding
    
-   Your sign-in and sign-up pages
    

From the user’s perspective, this is entirely your platform.

* * *

## User allocation and limits

-   Every individual user counts toward your **allocated user limit**
    
-   Example:
    
    -   Allocation: 50 users
        
    -   Existing users: 20
        
    -   New signup: 21 total users
        

This applies whether users are:

-   Added manually by you
    
-   Created via self-signup
    

We recommend monitoring your usage regularly to avoid exceeding your allocation.

* * *

## Coming soon

Additional controls for individual users are in development, including:

-   **Feature-based plans**  
    Create different tiers (e.g. Lite, Plus, Pro) and enable or disable specific features per tier.
    
-   **Signup control**  
    Enable or disable the public sign-up page to prevent uncontrolled user creation.
    
-   **User-to-company migration**  
    Move an individual user into a company if they grow and need team management features.
    

These features will give you greater control over how individual users are onboarded and managed.